Terms of Service.
1. Detailed description of services.
SOMEWHERE IN AFRICA is a business in the Tourism industry that operates inbound tours in South Africa. SOMEWHERE IN AFRICA offer package tours that generally include transport, meals, accommodation, activities, guides and entrance and conservation fees. All inclusions will be confirmed with client before invoice is sent and tour is confirmed.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 7 days and the tour will be confirmed by way of a receipt and reference number this will be sent via email. To confirm your booking, a 50% deposit of the total package price is payable.
The outstanding balance of the package price is payable 30 days prior to arrival. Accepted method of payment is an online bank transfer, EFT, PayPal and Wise Transfer. All bank and business details will be on the invoice. You shall receive your invoice once the complete Safari Booking Form has been received by SOMEWHERE IN AFRICA.
3. Conclusion of Tour Contract
By written order of reservation, the client is making a binding proposition of conclusion of a tour contract to SOMEWHERE IN AFRICA. The contract is closed through the acceptance by SOMEWHERE IN AFRICA.
4. Refunds policy
The provision of services by SOMEWHERE IN AFRICA is subject to availability. In cases of unavailability due to unforeseen circumstances, SOMEWHERE IN AFRICA will provide guest with suitable replacement options and will not take payment until the changes have been confirmed and agreed upon.
Partial or Full Cancellation of the Tour Contract by the Client:
The client may cancel the contract at any time before the start of the tour, the receipt of the declaration of cancellation at the SOMEWHERE IN AFRICA being definitive.
For reasons of having proof, the client is advised to declare the cancellation in writing. If not indicated otherwise, the following cancellation costs shall apply:
1. Cancellation up to 62 days prior to start of tour 30 % of the tour price
2. Cancellation up to 31 days prior to start of tour 50% of the tour price
3. Cancellation 30 days or less prior to the date 95% of the tour price
4. In the event of later cancellation or no-show 100 % of the tour price
Please note that our cancellation terms are always the same as the lodges and hotels SOMEWHERE IN AFRICA contract. These often differ from ours and we will then take the lodges terms and conditions. The above Terms are some of strictest from lodges. We match our cancellation policy to those of the specific lodges in your tour. In the event SOMEWHERE IN AFRICA can get a larger refund, we will pass it on to the client.
5. Customer Privacy policy
SOMEWHERE IN AFRICA shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
6. Payment options accepted
Accepted method of payment is an online bank transfer, EFT, Paypal, Wise Transfer.
7. Responsibility
SOMEWHERE IN AFRICA takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods and services.
8. Variation
SOMEWHERE IN AFRICA may, in its sole discretion, change this agreement or any part thereof at any time without notice.
9. Company information
This website is run by SOMEWHERE IN AFRICA with registration number ABN80594336351 and Kent Farrugia as Director and Kirsty Farrugia as Director/ Main Member/ Owner.
10. Somewhere In Africa contact details
Email: info@somewhereinafrica.com
Telephone: +61 493 643 237
11. Authority on Safari
The client must at all times strictly obey the laws and regulations of the country or countries visited. The decisions made by your Professional Guide whilst on a guided safari will be final under all circumstances. This is to ensure the safety of the group or individuals.
12. Security, Rescue and Medical Assistance.
Every precaution, as far as possible, will be taken to ensure the safety of our clients. In the event of medical care or rescue being needed, the client will be liable for the total cost thereof. SOMEWHERE IN AFRICA will not be held liable for any 3rd party criminal activity or civil unrest during your journey with them.
13. Final Instructions.
Final Instructions and reminders as well as other useful information will be sent to the client with the second invoice 45 days prior to departure.
14. Conditions.
SOMEWHERE IN AFRICA, their employees, professional guides and affiliates do not accept responsibility for any client or dependent thereof in respect of any illness, injury, loss, accident, damage, fatality, delay or any other inconvenience suffered before, during or after the safari.
15. Insurance
Our recommendation is: Get insurance at time of reservation and certainly before traveling. We recommend taking out travel insurances for luggage, accident, personal liability and health.
SOMEWHERE IN AFRICA highly recommends the purchase of travel insurance to safeguard your travel plans. A short-term traveler’s insurance policy covering baggage, health, accident/life and trip cancellation is a necessity for travelers to Africa. Insurance must be purchased within 14 days of confirmation of your travel reservation.
Somewhere In Africa urges you to fully assess your needs and take out additional Insurance cover if required, over and above the insurance offered free and standard for international travel by various credit card companies. Please contact your credit card company directly to obtain the specific details of their complimentary cover.
16. Passports and Visas
The traveler is solely responsible for complying with visa and entry regulations. We are not responsible for obtaining a visa; the client can obtain information on visa requirements and entry regulations at the embassy or consulate in charge. Visas can also be obtained through visa agencies.
17. Health
Please observe that some areas are remote. If you suffer from health related issues, please check with your general practitioner if you are fit to travel.
If you are suffering from an infectious disease, you have to disclose this when applying with SOMEWHERE IN AFRICA. This is for your safety and well-being.
18. Wild Animals
Please be advised that on this safari you might come into close contact with animals. Although attacks by wild animals are rare, no safari in Africa’s wilderness can guarantee that such attack might not occur. We do our utmost to maintain your safety during your time with SOMEWHERE IN AFRICA. The company or its employees or agents cannot be held liable for any injuries or incidents whatsoever occurring during the safari.
19. Luggage
For safety and space reasons, we ask for luggage to be limited to 1 (one) suitcase/bag per person. In the event of a guest bringing excess luggage without prior notice, this may lead to the delays in departure for your tour. If the guests know in advance that they will be bringing excess baggage, we can customize transport requirements. This may lead to an additional cost.
* By making a reservation the client agrees to all of these terms and conditions.